Hospitable : Manages calandars, reservations, and messaging through Airbnb and VRBO messenger.
Breezeway: Manages cleaners, maintenance, txt messages guests, and automated checkouts.
Pricelabs.co: Manages pricing
Liz is taking care of the inventory and supplies for each properties.
CO Properties - Louella
NM Properties - Mysti
WI Property - Jaida
FL Property - Pam
CO Properties -
NM Properties -
WI Property -
FL Property -
Check Breezeway and Hospitable, and make sure reservations are accurate.
Go through messages from guests that happened during off hours and add any tasks or answer any guests that haven’t been answered yet.
Answer inquiries on Hospitable and Breezeway
Observe guests checking out and notify the cleaner if the guest has not notified us already - then also observe when the cleaner has finished and update breezeway tasks as necessary.
Check if guest has given us 5 stars from checkout- and then at 4 pm - review the guest letting them know we gave them a 5-star raving review. (If you review - we might want to delete/edit the auto message asking for a review, so we don’t ask them twice.)
Auto Inquiry Message
TIMING: 30 minutes after new inquiry
MESSAGE: Thanks for your inquiry. I'll get back to you ASAP:)
New Reservation Message
TIMING: 5 minutes after the booking was accepted
MESSAGE: Hello %guest_first_name%,
Thanks for booking our property!
***Important Information Regarding Your Booking***
We have you booked for %nights% with a check-in anytime after 4PM on %check_in% and a checkout at 11AM on %check_out%. Sorry, we do not offer later checkouts:)
***You will be provided a keyless door code at noon on your check-in day***
The house is located at %listing_full_address%.
%%c3d%%
We provide all the information regarding the property like wifi access, tv/cable access, door access, and all other important information dealing with the property in our online manual: You can check it out here: %%1920%%%%4845%%%%2130%%%%7735%%%%1832%%%%2606%%%%1650%%%%502%%
Thanks again,
The Gibsons
24 Hour Reminder
TIMING: 1 day before the check-in
MESSAGE: I hope you're having an awesome day. I just wanted to remind you that a keyless door code will automatically be sent to you through this messaging system tomorrow around noon. Thanks
Door Code
TIMING: 4 hours before check (12 noon)
MESSAGE: Self-checkin is anytime today after 4 PM.
To access the house, your keyless door code is: %%code1832%%%%code1920%%%%code2130%%%%code2606%%%%code4845%%%%code7735%%%%code1650%% %%1650door%%%%code502%%
%%c3d%% %%zkeypad%%
%%zwifi%%
%%c3permit%%
Is Everything Okay
TIMING: 1 hour after check-in
MESSAGE: Hi %guest_first_name%, let me know if you have any questions and if everything is great with the %%house%%%%condo%%.
Also, we've tried to answer most guest's questions via our online manual, here is the link to the manual again:
%%1920%%%%4845%%%%2130%%%%7735%%%%1832%%%%2606%%%%1650%%%%502%%
Cheers!
Trash Pick up Help (For Lanette and Lea Listings only)
TIMING: 2 hours after check-in
MESSAGE: Hi %guest_first_name%, during your stay we would appreciate it if you could help us out by placing the trash to the curb %%1832trashnight%%%%2606trashnight%% nights (if these days apply to your stay). After the trash has been emptied, could you also bring the empty trash can back to the house. Thank you so much!
Is Everything Okay
TIMING: 16 hours before check-out
MESSAGE: Just a quick friendly reminder, check-out is tomorrow morning at 11 AM.
Make sure to remove the trash, wash your dishes, and start a load of towels in the washer before you leave. No bedding needs to be stripped. Also, please lock up :)
Let us know you've checked out by clicking this link: %%checkout1832%%%%checkout1920%%%%checkout2130%%%%checkout2606%%%%checkout4845%%%%checkout7735%%%%checkoutc3%%%%%checkout502%%
Safe travels!
Reviw Request Message
TIMING: 5 hours after check-out
MESSAGE: Dear %guest_first_name%,
Thanks so much for being so clean and respectful to the property.
Reviews really help my listing. If you get a chance, leave me an awesome one ;) And I will reciprocate!
TIMING: 5 hours after check-out
Check if the guest has given us 5 stars from checkout- and then at 4 pm - review the guest letting them know we gave them a 5-star raving review.
MESSAGE: Hi %guest_first_name%,
We want to thank you for staying with us. I just wanted to let you know - We just gave you a 5 Star Raving Review! I hope you can give us a 5 review too :)
Template for reviews
MESSAGE: /Name/, was a great guest and took great care of the home/condo. We would love to host them again in the future!
We don’t send extra info that the guest didn’t ask for…, especially house rules, amenities, and cancellation policies.
We never try to sell our guests, especially on our amenities.
We don’t provide discounts unless the reservation is within 7 days and we are experiencing low occupancy. (Brett must approve)
We may provide information to the guest, but we make no promises. It’s okay to say “I don’t know” or “I’m not sure” or “Let me get back to you on that one:)”
Query, queries, concerns - Questions
Premises, facility - Property, Location, home (condo)
Please be advised - FYI, I just wanted to let you know
I am happy to help you, kindly
Thank you for reaching out to us - Thanks for your interests
I am delighted to know / We are so excited
I can guarantee you